ATG Commerce Service Center includes one ticket disposition monitor, /atg/commerce/custsvc/
, which it adds to the ticketing manager’s ticketDispositionMonitors property. This ticketing monitor’s shouldDiscard() and shouldDiscardImmediately() methods both return false if a ticket contains any of the activity types listed in the monitor’s nonDiscardableActivityTypes property.

This property is an array of activity type names. By default, nonDiscardableActivityTypes is set to a list of all Commerce activity types, which means that CSRTicketDispositionMonitor will not allow a ticket to be discarded if there are any Commerce activities associated with the ticket. You can change this behavior by setting the value of this property to a different list of activity types. For additional information on ticketing, refer to the ATG Service Installation and Configuration Guide.

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