Before downloading a platform software release update, Oracle System Assistant verifies that the server is entitled to obtain downloads from My Oracle Support (MOS). Before updated files can be downloaded, the server serial number must be associated with a valid MOS Customer Support Identifier (CSI). If this association has not been made, then the update process halts at the Get Updates Sign-in screen.
Use this procedure to associate the server with a CSI on MOS.
Before you begin, ensure that you have the following information available:
Customer Support Identifier (CSI), which is printed on the Oracle Premier Support for Systems purchase confirmation letter or available in the server warranty contract documents
Server serial number, which is available on the Oracle System Assistant System Overview tab
The Request Access to a Support Identifier window appears.
Approval might be required, but once access is granted, the Oracle System Assistant Get Updates capability is enabled for all servers associated with the CSI.
Approval might be required, but, once access is granted, the Oracle System Assistant Get Updates capability is enabled for all servers associated with the CSI.