Active problems can be a result of a hardware fault or software defect. To repair an active problem, perform the steps described in the suggested action section. A repair typically involves replacing a physical component (for hardware faults) or reconfiguring and restarting the affected service (for software defects). After repairing a problem, it no longer appears in the list of active problems.
While the system can detect repairs automatically, in some cases manual intervention is required. If a problem persists after completing the suggested action, contact Oracle support. You might be instructed to mark the problem as repaired. Manually marking a problem as repaired should only be done under the direction of Oracle service personnel or as part of a documented Oracle repair procedure.