Begin the Diagnostic Process

Follow this process when you are informed of or recognize a problem.

1. Are you sure you know the cause of the problem?
   • Yes – Go to Step 2.
   • No – Go to Step 5.
2. Is the cause from a software failure or hardware failure?
   • Hardware – Go to Step 3.
   • Software – The solution is beyond the scope of this document.

     Refer to the Oracle EDR InfiniBand Switch and Virtualized I/O Systems Administration Guide and the software troubleshooting documentation. If necessary, contact your authorized Oracle Service Provider.

3. Are you sure you know the solution to the hardware problem?
   • Yes – Go to Step 4.
   • No – Go to Step 5.
4. Replace the problematic component.

   See Faulted Item Replaceable Components for links to component service tasks.

5. Are you in the physical presence of the switch?
   • Yes – Go to Perform Diagnostics at the Switch.
   • No – Go to Perform Diagnostics Remotely.

Related Information

• Perform Diagnostics at the Switch

• Perform Additional Diagnostics at the Switch

• Perform Diagnostics Remotely

• Perform Oracle ILOM Target Diagnostics