The appliance can generate support bundles containing system configuration information and core files for use by Oracle support personnel for troubleshooting system problems. When the Phone Home service is enabled, support bundles will be generated automatically and securely uploaded in response to faults. You can also manually generate and upload bundles using the BUI or CLI.
To facilitate support bundle uploads, you must first:
Create an Oracle Single Sign-On account. Go to My Oracle Support and click Register to create your account.
Register the appliance with the Phone Home service. For information on Phone Home, see Phone Home Configuration in Oracle ZFS Storage Appliance Administration Guide, Release OS8.7.x.
In a cluster configuration, the controller that originally diagnoses a fault uploads the support bundle to Oracle Service. For example, a fault occurring on a disk shelf that is shared by both controllers is reported on both controllers, but the fault is posted by the controller that initially diagnosed the fault.
Once generated, support bundles are authenticated and securely uploaded to Oracle Service. After a support bundle has been successfully uploaded, the support bundle and core files are automatically deleted from the appliance.
If you have not registered the appliance with Phone Home before a support bundle is uploaded, you will be given the option to continue collect the bundle for local analysis or to cancel the upload.