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Oracle® ZFS Storage Appliance Customer Service Manual

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Updated: September 2018
 
 

Resolving Health Check Alerts

Use the following procedure to resolve health check alerts.

  1. If a SAS port LED is unlit, check all connections and replace cables as needed.
  2. Identify affected chassis, then disconnect and remove faulted SIM or IOM. After two minutes, re-seat SIM or IOM and wait for steady Power LED before reconnecting cables.
  3. Identify affected chassis, and remove faulted disk. After 30 seconds, re-seat disk and wait for steady or flashing LED.
  4. Contact Oracle Support for component service or replacement.
  5. Identify affected chassis and disk. Ensure that each HBA cable on a controller is attached to a unique I/O Module on the disk shelf, and that IOM0 of a disk shelf is never cabled to IOM1 of the same disk shelf. Proceeding before resolving this SAS cabling problem might lead to an outage, especially if upgrade involves new disk shelf firmware.