• Oracle Process Integration Pack for Oracle Utilities Field Work Implementation Guide
• Preface
  • Audience
  • Documentation and Resources
  • Updates to Documentation
  • Documentation Accessibility
  • Conventions
  • Abbreviations
  • Data Mapping
• Overview
  • Overview of the Integration
  • Overview of Participating Applications
• Service Point Synchronization Process
  • Supported Functionality
• Service Point Query Process
  • Supported Functionality
    • Query Processing Process
    • Processing Details
• Work Order Process
  • Supported Functionality
    • Create Order
    • Complete Order
  • Integration Points for Work Order Processing
    • Orders Originating in CC&B
    • Orders Originating in WAM v1.9.1.x
    • Orders Originating in WAM/ODM v2.1.x
• Appointments Process
  • Supported Functionality
    • Change the Appointment Time for an Order
    • Assumptions and Constraints for Appointments Processing
    • Integration Processing for Appointments
    • Appointment Processing
• Unbadged Items
  • Supported Functionality
• Meter or Item Validation Process
  • Meter or Item Validation Process Integration Overview
    • Meter Processing in WAM v1.9.1.x
    • Meter Processing in MWM
  • Supported Functionality
  • Integration Processing for Meter or Item Validation
    • Validation Processing Between WAM v1.9.1.x and CC&B
    • Validation Processing Between MWM and CC&B
• Billing Process
  • Supported Functionality
  • Integration Processes for Billing
    • Billing an Order
• Customer Update Process
  • Customer Update Process Integration Overview
  • Supported Functionality
    • Integration Processes for Customer Updates
• Integration Interfaces and Components
  • Work Order Processing
    • Edge Application Interfaces for Work Order Processing
    • Core AIA Components and Services
  • Appointments Processing
    • Core AIA Components and Services
  • Meter or Item Validation Processing
    • Core AIA Components and Services
  • Billing Process
    • Core AIA Components and Services
  • Customer Update Process
    • Core AIA Components and Services
• Configuration Overview
  • Choosing a Configuration Scenario for your Business
• Setting up Oracle Utilities Customer Care and Billing
  • Scenario 1: CC&B + MWM + WAM v1.9.1.x
    • Configuring Customer and Asset Data Synchronization
    • Mapping to Plant
    • Configure Admin Tables
    • Configure Notification Download Staging
  • Scenario 2: CC&B + MWM
  • Scenario 3: MWM + WAM v1.9.1.x
  • Scenario 4: CC&B + WAM v1.9.1.x
  • Scenario 5: MWM + WAM/ODM v2.1.x
  • Scenario 6: CCB + WAM/ODM v2.1.x
    • Configuring Outbound Services
  • Scenario 7: CCB + MWM + WAM/ODM v2.1.x
• Setting up Oracle Utilities Mobile Workforce Management
  • Scenario 1: CC&B + MWM + WAM v1.9.1.x
    • Configure Administration Tables
    • Configure Extendable Lookups
    • Configure Message Senders
  • Scenario 2: CC&B + MWM
  • Scenario 3: MWM + WAM v1.9.1.x
  • Scenario 4: CC&B + WAM
  • Scenario 5: MWM + WAM/ODM v2.1.x
  • Scenario 6: CC&B + WAM/ODM v2.1.x
  • Scenario 7: CC&B + MWM + WAM/ODM v2.1.x
• Setting up Oracle Utilities Work and Asset Management v1.9.1.x
  • Scenario 1: CC&B + MWM + WAM v1.9.1.x
    • Batch Processes
    • Business Rules
    • Code Tables
    • Department, Area and Account
    • Employee for Checkout Transactions
    • Responsibility Configuration for Control of Fields (Optional)
    • Sequence Numbers
    • Standard Notes
  • Scenario 2: CC&B + MWM
  • Scenario 3: MWM + WAM v1.9.1.x
  • Scenario 4: CC&B + WAM v1.9.1.x
  • Scenario 5: MWM + WAM/ODM v2.1.x
  • Scenario 6: CCB + WAM/ODM v2.1.x
  • Scenario 7: CCB + MWM + WAM/ODM v2.1.x
• Setting up Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management v2.1.x
  • Scenario 1: CC&B + MWM + WAM v1.9.1.x
  • Scenario 2: CC&B + MWM
  • Scenario 3: MWM + WAM v1.9.1.x
  • Scenario 4: CC&B + WAM v1.9.1.x
  • Scenario 5: MWM + WAM/ODM v2.1.x
    • Configure Administration Data
    • Configure Master Data
    • Configure Extendable Lookups
    • Configure Outbound Services
  • Scenario 6: CC&B + WAM/ODM v2.1.x
  • Scenario 7: CC&B + MWM +WAM/ODM v2.1.x
• Data Synchronization
  • Synchronization Between CC&B and WAM v1.9.1.x
    • Synchronizing Premises and Service Points
    • Synchronizing Account/Service Agreements and Customers
    • Tracking Data Changes
• Setting up the Field Work Process Integration Pack
  • Scenario 1: CC&B – MWM - WAM v1.9.1.x
    • Setting AIA Configuration Properties
    • Settings for System Properties
    • Domain Value Maps
    • Cross-References
    • Updating MDS with AIA Meta Data
    • Update Configuration Properties
    • Deploying Individual Composites/Undeploying Composites and Updating MDS
    • Update MDS with AIAMetaData
    • Error Notification Setup
    • SOA Infrastructure Common Properties
  • Scenario 2: CC&B + MWM
  • Scenario 3: MWM + WAM v1.9.1.x
  • Scenario 4: CC&B + WAM v1.9.1.x
  • Scenario 5: MWM + WAM v2.1.x/ODM
  • Scenario 6: CCB + WAM v2.1.x/ODM
  • Scenario 7: CCB + MWM + WAM v2.1.x/ODM
• Monitoring, Error Handling and Troubleshooting
  • Monitoring in CC&B
    • Field Activity Creation
    • Connection Errors
  • Monitoring in MWM
    • Common Errors
  • Monitoring in WAM v1.9.1.x
  • Monitoring in WAM/ODM v2.1.x
    • Common Errors
  • Verification Steps in Oracle Enterprise Manager
  • Message Resubmission
    • Business Errors
    • Technical Errors
  • Managing Triggering Events and Retry Processing
    • CC&B Originated Messages
    • WAM v1.9.1.x Originated Messages
    • WAM/ODM v2.1.x v2.1.x Originated Messages
    • MWM Originated Messages
  • Managing Work Order Failure Scenarios
    • CC&B Originated Message - Requester Failure
    • CC&B Originated Message - Provider Failure
    • WAM/ODM v2.1.x Originated Message - Requester Failure
    • MWM Originated Message - Provider Failure
    • MWM Originated Message - Requester Failure
    • MWM Originated Message - Provider Failure
    • WAM v1.9.1.x Originated Message - Requester Failure
    • WAM v1.9.1.x Originated Message - Provider Failure
    • Error Handling Summary
• General Extensibility Options
  • Extending EBOs
    • EBO Customization
  • Extending ABC Services
  • Pass Data without Extending the EBO
  • Invoke Customer Modified XAI Inbound Service
• Custom Extensions
  • Passing Additional Information
  • Additional Information Related to Activities
    • Extending Oracle Utilities Mobile Workforce Management Business Objects
    • Obtaining the Data from Oracle Utilities Customer Care and Billing
  • Provide Oracle Utilities Customer Care and Billing with Additional Completion Information
    • Extending Oracle Utilities Mobile Workforce Management Business Objects
    • Extend the Field Activity Completion Process in Oracle Utilities Customer Care and Billing
    • Configure To Do Type/ To Do Role Related to the Extended Functionality
    • Configure Customer Contact Class and Type Related to the Extended Functionality
  • Additional Configuration Information
• Security
  • Global Service Policy
  • Global Client Policy
  • Local Client Policy
  • Local Service Policy
    • SOA Composite
  • Local Client No Authentication Policy
  • Local Service No Authentication Policy
• Processing CC&B NDS Records Using Middleware/BPEL
  • About Processing NDS Records Using Middleware
  • Middleware Composites for NDS Records Processing
  • Processing Details
  • Stopping and Starting NDS Polling
  • Customization Techniques
  • NDS Records Processing Setup
  • Performance Tuning
    • Defaults
    • Parameter Definitions
  • Monitoring and Troubleshooting

Oracle Process Integration Pack for Oracle Utilities Field Work Implementation Guide

Oracle Process Integration Pack for Oracle Utilities Field Work Release 12.2 Implementation Guide