Knowledge Manager uses ATG Content Administration to deploy content, as well as a versioned repository that contains versioned content, search routing information, and Internal User information. Knowledge Manager requires a Search server to index its content. In addition to the Knowledge Manager repository, Knowledge Manager also uses a Shared Data repository that contains ATG Ticketing and External User information.

Search works in tandem with Knowledge Manager to provide robust search functionality, including linguistic processing to interpret query meaning and concepts based on syntax and vocabulary. You must install and configure a Search module with its own database.

Knowledge Manager Architecture

You use Service Administration and ATG Content Administration to design a customized experience for your Web site users and deploy changes.