To configure attachment deployment settings on your Knowledge Manager or agent-facing server:
Choose the directories where you want to store your attachments. The default values are
/svc/documentsfor documents and/svc/imagesfor images.Configure your Knowledge Manager or agent-facing server so that your documents and images directories are served by ATG, not the Web server.
Use the ACC to open the
/atg/svc/repository/service/util/component.
AttachmentUtilsChange the value of the
documentRootFolderattribute from/svc/documentsto the name of the directory you wish to use.Change the value of the
imageRootFolderattribute from/svc/imagesto the name of the directory you wish to use.Save the changes to the live state, and start the component.
