The root topics for a Self Service site are the solution topics that users can choose when they open the browse function or focus search results by topic. Users can then expand the root topics to choose from the subtopics that they contain.
You can choose more than one root topic for a Self Service site. If you are presenting more than one type of information, you can offer site visitors root topics for each one. For example, you might present a root topic containing information about customers’ accounts and also a root topic containing information about the products available from a commerce Web site.
You can also use multiple root topics to offer localized languages to your site visitors. Self Service will selectively display topics according to the language configurations you make. You can configure rules for your site that will display a topic only if a visitor’s browser language settings or registered language preferences meet specific criteria. For example, you might translate your solutions into the English and French languages. Then if you add both an English root topic and a French root topic to your site, Self Service will display only one root topic, based on the language rule you configured. A visitor who prefers using the French language would see only the French root topic.
The root topics of a site do not limit the solutions that are available using the search function of Self Service.
To assign root topics to a Self Service site:
Open the BCC Home page > Service Administration > Service Administration Configuration >
Project Name> Self Service >Site Name> Root Topic Assignment Page.If needed, choose the external user segment that this configuration will apply to. See Sites and External User Segments.
Select the Selected Root Topics radio button.
Select the checkboxes for each root topic you want to display in the Self Service site. If you select a parent topic, all of its child topics are also included in the site. See the diagrams following this procedure.
Click the Save button. Review and deploy the configuration project.
