The Tier 1, or svcTier1Role, role provides the following Direct Access Rights:

Direct Access Rights

Direct Access Rights

AgentSlotsPanel 

Allowed to Perform Advanced Search 

Allowed to Release Task to Group 

Allowed to View Public Queries 

Allowed to discard solution 

Allowed to propose solution 

Allowed to revert solution 

Allowed to suggest change to solution 

ChatContentBrowserPanel 

ChatPanel 

ContributeAuthoringPanel 

ContributeFindDuplicatePanel 

ContributeFindSimilarPanel 

ContributePropertiesPanel 

ContributeQuickFindPanel 

ContributeResultsPanel 

ContributeTaskAssignmentPanel 

ContributeViewFileDocumentPanel 

ContributeViewSolutionPanel 

CustomerOrderHistoryPanel 

CustomerCreatePanel 

CustomerSearchPanel 

CustomerInformationPanel 

CustomerTicketHistoryPanel 

CustomerResultsPanel 

GlobalPanel 

CustomerSlotsPanel 

HelpfulHotSolutionsPanel 

ErrorPanel 

HelpfulRecommendedReadingPanel 

HelpfulFavoritesPanel 

OrderHistoryPanel 

HelpfulOpenByIDPanel 

ResearchBrowsePanel 

HelpfulSearchResultsPanel 

ResearchResultsPanel 

Perform Task on draft proposal of solution 

ResearchSolutionDocumentPanel 

ResearchFileDocumentPanel 

ResearchSolutionTasksPanel 

ResearchSearchPanel 

RespondBrowseContentPanel 

ResearchSolutionPropertiesPanel 

RespondLinkedSolutionsPanel 

ResearchSolutionTicketsPanel 

TasksAuthoringTasksPanel 

RespondComposeMessagePanel 

TasksReviewSolutionQueriesPanel 

TasksMyTicketsPanel 

TicketsCustomerInformationPanel 

TicketActivityPanel 

TicketsSearchPanel 

TicketsResultsPanel 

View externally published solution 

TicketsSummaryPanel 

View solution in Style Review 

View internally published solution 

View solution task for Internally Published 

View solution task for Externally Published 

chatTab 

View solution task in Style Review 

contributeTab 

contentColumn 

researchColumn 

customersTab 

respondTab 

researchTab 

tasksTab 

sidebarColumn 

workspaceLogin

ticketsTab 


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