You can modify the default Knowledge Manager workflows by adding, removing, or changing permissions of tasks or actions.

For example:

Modifications to workflows should be made only during Knowledge Manager setup prior to the creation of any solutions, or if the system contains solutions for which there are no active tasks. If you try to edit a workflow that has active projects, you are prevented from saving changes to the workflow. You cannot change the workflow until all projects referencing the workflow are complete.

For example, suppose you try to make changes in the Service Administration before you have edited the SvcAdmin.wdl workflow to reference the targets defined in ATG Content Administration deployment. When you try to save changes to the SvcAdmin.wdl workflow, the system will not allow the changes. To prevent this error, first define the publishing targets, and then edit the workflows to reference the targets. For more information, see Completing Workflow Definitions.

Important: Do not modify workflows while users are logged into Knowledge Manager.


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