The Tier 2, or svcTier2Role, role provides the following Direct Access Rights:

Direct Access Rights

Direct Access Rights

AgentSlotsPanel 

Allowed to Assign Tasks to Users 

Allowed to Manage Queries 

Allowed to Perform Advanced Search 

Allowed to Release Task to Group 

Allowed to Set Statement-Level security 

Allowed to View Public Queries 

Allowed to create solution 

Allowed to discard solution 

Allowed to merge solution 

Allowed to open for edit externally
published solution 

Allowed to open for edit internally
published solution 

Allowed to open for edit solution
being reworked 

Allowed to open for edit solution in
Content Review 

Allowed to open for edit solution in 
Style Review 

Allowed to open for edit solution in
draft 

Allowed to recommend solution for
delete 

Allowed to recommend solution for
disable 

Allowed to revert solution 

Allowed to suggest change to solution 

ChatContentBrowserPanel 

ChatPanel 

ContributeAuthoringPanel 

ContributeFindDuplicatePanel 

ContributeFindSimilarPanel 

ContributeHistoryPanel 

ContributeMergePanel 

ContributePropertiesPanel 

ContributeQuickFindPanel 

ContributeResultsPanel 

ContributeTaskAssignmentPanel 

ContributeViewFileDocumentPanel 

ContributeViewSolutionPanel 

CustomerOrderHistoryPanel 

CustomerCreatePanel 

CustomerSearchPanel 

CustomerInformationPanel 

CustomerTicketHistoryPanel 

CustomerResultsPanel 

GlobalPanel 

CustomerSlotsPanel 

HelpfulHotSolutionsPanel 

ErrorPanel 

HelpfulRecentSearchesPanel 

HelpfulFavoritesPanel 

HelpfulRecentlyViewedPanel 

HelpfulOpenByIDPanel 

HelpfulSearchResultsPanel 

HelpfulRecentTicketsPanel 

Perform Task on draft solution 

HelpfulRecommendedReadingPanel 

Perform Task on solution being reworked

OrderHistoryPanel 

QueryBuilderEditorPanel 

Perform Task on proposed solution 

QueryBuilderSolutionQueriesPanel 

Perform Task on solution with 
suggested changes 

ResearchFileDocumentPanel 

QueryBuilderResultsPanel 

ResearchSearchPanel 

ResearchBrowsePanel 

ResearchSolutionHistoryPanel 

ResearchResultsPanel 

ResearchSolutionTasksPanel 

ResearchSolutionDocumentPanel 

RespondBrowseContentPanel 

ResearchSolutionPropertiesPanel 

RespondLinkedSolutionsPanel 

ResearchSolutionTicketsPanel 

TasksAuthoringTasksPanel 

RespondComposeMessagePanel 

TasksReviewSolutionQueriesPanel 

TasksMyTicketsPanel 

TicketsCustomerInformationPanel 

TicketActivityPanel 

TicketsSearchPanel 

TicketsResultsPanel 

View draft solution 

TicketsSummaryPanel 

View internally published solution 

View externally published solution 

View solution being reworked 

View solution in Disabled

View solution in Style Review

View proposed solution 

View solution task in Disabled

View solution in Content Review 

View solution task for In Draft 

View solution task for Externally
Published 

View solution task for In Rework 

View solution task for In Propose 

View solution task in Content Review 

View solution task for Internally
Published 

chatTab 

View solution task in Style Review 

contributeTab 

contentColumn 

researchColumn 

customersTab 

respondTab 

researchTab 

tasksTab 

sidebarColumn 

workspaceLogin

ticketsTab 


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