The General Settings page allows you to configure general settings for your ATG Service sites.

  1. Open the BCC Home page> Service Administration > Service Administration Configuration > Service Project > Service Center > Global Service Center Settings > General Settings page.

  2. Configure the Site URL by providing the address of your Knowledge Manager site in the text box. For example: http://localhost:8890/agent/

  3. Enter the Service Administration URL address of your site in the text box. The settings you provide here will also allow you to access the Business Control Center from the Management Toolbox.

    The settings for Site URL take precedence over any values that may have been configured in ManagementToolboxConfiguration.properties in localconfig/atg/svc/agent/ui/ in the <ATG10dir>/home directory. Values in the properties file will only be used if the Site URL fields are blank.

  4. Enter the address of your Search Administration URL, which allows access to the Business Control Center. For example: http://localhost:8880/searchmc/

    The settings for Search Administration URL take precedence over any values that may have been configured in ManagementToolboxConfiguration.properties in localconfig/atg/svc/agent/ui/ in the <ATG10dir>/home directory. Values in the properties file will only be used if the Site URL fields are blank.

  5. Provide the Site Administration Email Address for Error Messages that enables users to contact the site administrator regarding error messages.

  6. Selecting Disables for All Users disables the ability of users to edit their preferences. Selecting Yes allows users to edit their user preferences. If you later disable user preferences, any user preferences edits made before disabling will be retained. An Administrator cannot go back and modify user preferences that have already been made.

  7. The Call-Center mode check box indicates what mode ATG Service is running. Running in Call-Center mode is the default.


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