Knowledge Manager uses the following workflow types:
Agent workflows govern creating, editing, and managing solutions in Knowledge Manager. These workflows are discussed in detail in this section
Administration workflows are used by Service Administration to configure Knowledge Manager and Self Service settings. They are also used by administrators who are setting up user segments
The Import workflows are used to import existing solution, user/group, and topic data from Primus eServer into Knowledge Manager and to import existing solutions using the ATG Repository Loader
Knowledge Manager provides the following default project workflows. When you view workflows in the ACC, these workflows are located in the /Service/Agent/project folder.
ApproveChangeEditExistingSolutionallows a user to approve or reject a suggested change to an existing solution then routes the solution through content and style reviews. Check-in occurs after changes are approvedDeleteSolutionallows a user to delete a solution after approval, deletes the solution from the Knowledge Manager baseDisableSolutionallows a user to disable a solution– the solution is not removed from the Knowledge Manager base but is not available and will not be returned when a query is submitted and will not be visible by browsing the topic treeEditExistingSolutionallows a user to modify an existing solution, then routes the solution through content and style reviewsEditNewSolutionallows a user to create a new solutionEditProposedSolutionallows a user who does not have permission to author solutions to propose a new solutionMergeSolutionsallows a user to merge two solutions, then routes the solution through content and style reviewsSingleCheckinEditNewSolutionperforms the same tasks asEditNewSolution, but check-in does not occur until publicationSingleCheckinEditProposedSolutionperforms the same tasks asEditProposedSolution, but check-in does not occur until publication
