Create user segments before adding them to Knowledge Manager or Self Service. See instructions in the ATG Business Control Center Administration and Development Guide.
Note: External user segments must be managed on the management server the Business Control Center. Internal user segments are managed on the agent-facing server.
To add a user segment:
Log in to the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Project Name> Service User Segments.Click the Use All Available radio button or the Select Specific radio button for either Knowledge Manager or Self Service.
If you want to specify which segments to use, click the Select Specific for the appropriate segment. Click the Add Knowledge Segment or Add Self Service Segment button to display a pop-up window with a list of the available segments.
Select the segments you wish to use for use and click Save. Your selections are displayed in the User Segments table.
To remove a segment, click the red X icon in its respective table row.
Click Save to save your changes.
Note: Segments will not be available on the management server until they have been checked in. A segment is checked in once the Verify Production Deployment step of the workflow has been completed. Refer to the Using ATG Service Workflows for additional information on checking in and deployment.
