Knowledge Manager is configured with the scenario actions shown in the following table, which can be triggered by scenario events.
All of the following scenario actions have the internal user as the implied subject of the scenario.
Action Name | Action Description | Attributes Available from the Action Object |
|---|---|---|
Add items to slot for Customer | Adds specified media items to the ATG Workspace slot visible to the internal user; the content is based on the customer associated with the current ticket. | slot, agent’s user profile, customer’s user profile, name of the action |
Grant promotion to Customer | This action is Commerce-specific; grants specified promotion to the customer associated with the current ticket. | promotion(s), agent’s user profile, customer’s user profile, name of the action |
