The EmailSolutionFormHandler, which is found in the atg.svc.ui.formhandlers.email class, is responsible for sending e-mail from the Self Service site. The JSP form that accepts the e-mail can directly set the From, Subject and To fields or use the defaults as named in the configuration of the DefaultEmailInfo field.

When the form submits the parameters, the template formats the e-mail and the EmailSender sends the e-mail. The names for the From, Subject and To and Profile parameters that are sent to the e-mail template are set in the configuration and must match what is configured in e-mail template.