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SPARC M8 and SPARC M7 Servers Installation Guide

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Updated: September 2017

Oracle Auto Service Request Software

Oracle Auto Service Request (ASR) (http://www.oracle.com/us/support/auto-service-request/) software provides the ability to notify Oracle Support automatically, and to open a service request on your behalf when specific hardware faults are detected.

ASR is a feature of the Oracle hardware warranty, Oracle Premier Support for Systems (https://www.oracle.com/support/premier/index.html), and Oracle Platinum Services (https://www.oracle.com/support/premier/engineered-systems/platinum-services.html).

ASR resolves problems faster by automatically opening service requests for Oracle's qualified server, storage, and Engineered Systems when specific faults occur.

Oracle Auto Service Request is integrated with My Oracle Support (https://support.oracle.com/), and you must use My Oracle Support to activate your ASR Assets.

Oracle systems with Oracle Auto Service Request securely transport electronic fault telemetry data to Oracle automatically to help expedite the diagnostic process.

The event notification is one-way, requiring no incoming Internet connections or remote access mechanism, and only includes the information needed to solve the problem.

Replacement parts are dispatched upon receipt of the service request, and in many cases, Oracle engineers are already working to resolve the issue before you're even aware the problem exists.

For more information on setting up and installing support automation on your server, refer to http://www.oracle.com/us/support/auto-service-request/.

Find the Oracle ASR Manager Installation and Operations Guide, the Oracle ASR Manager Quick Installation Guide, and the Oracle ASR Security White Paper at the ASR documentation site: http://docs.oracle.com/cd/E37710_01/index.htm. Also, find instructions on downloading the Oracle ASR Manager software at this site.

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