ATG Knowledge has the default project-level workflows shown in the following table. When you view workflows in the ACC, these workflows are located in the /Service/Agent/project folder.
Workflow Name | Description | Next Steps |
|---|---|---|
| Allows a user to approve or reject a suggested change to an existing solution, then routes the solution through content and style reviews Check-in occurs after changes are approved | publish externally or internally, reject, send back to draft status |
| Allows a user to delete a solution; after approval, deletes the solution from the ATG Knowledge base | |
| Allows a user to disable a solution – the solution still exists in the ATG Knowledge base but is not available and will not be returned when a query is submitted and will not be visible by browsing the topic tree | |
| Allows a user to modify an existing solution, then routes the solution through content and style reviews check-in occurs after changes are approved | publish externally or internally, reject, send back to draft status |
| Allows a user to create a new solution Check-in occurs when author submits the solution for review, and after each content and style review | publish externally or internally, reject, send back to draft status |
| Allows a user to propose a new solution (user does not have permission to author solutions) Check-in occurs when proposal is approved, and after each content and style review | publish externally or internally, reject, send back to draft status |
| Allows a user to merge two solutions, then routes the solution through content and style reviews Check-in occurs after publication | publish externally or internally with check-in, reject, send back to draft status Note: Merged Solutions must be checked before modifications will be displayed in the Hot Solutions list. |
| Like EditNewSolution, but check-in does not occur until publication | publish externally or internally with check-in, reject, send back to draft status |
| Like EditProposedSolution, but check-in does not occur until publication | publish externally or internally with check-in, reject, send back to draft status |
