ATG Knowledge includes process-level workflows and project-level workflows that you can view in the ACC in Workflows > Publishing > Service.
ATG Knowledge uses two workflow types:
Agent: these workflows govern creating, editing, and managing solutions in ATG Knowledge. These workflows are discussed in detail in the current chapter.
Admin: these workflows are used by ATG Service Administration to configure settings on ATG Knowledge and ATG Self Service. They are also used by administrators who are setting up user segments. The Admin workflows are described in detail in the ATG Service Installation and Configuration Guide.
