Commerce Service Center, by default, uses SQL for searching the product catalog. It is possible to extend the search capabilities of the catalog search feature by integrating with Endeca’s MDX search engine.

When you configure your Commerce Service Center using CIM, you can select the option to install Endeca Catalog Search. Commerce Service Center uses the Experience Manager configuration that you have established for storefront applications, which generates the same search results for the agent as produced for the storefront. Commerce Service Center provides a generic, yet customizable, presentation of the search results.

Configuring catalog search using the Endeca MDX search engine enables an agent to perform the same search as a customer. An Endeca MDX search engine-based catalog search:

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