Webcare creates and configures links that are presented to the customer. These pop-up icons and call information screens can be customized using logos, graphics and other UI components that are stored locally on your servers.

Links and pop-ups can be static or based upon rules that you create using the Live Help On Demand Engagement Engine Editor or the Oracle ATG Web Commerce rule process. For example, you can create a rule that presents a link when a customer is from a specific country, or that pops up a Click-to-Call icon if a customer’s shopping cart has reached a specific amount.

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