Commerce Service Center comes preconfigured with four global roles for setting access rights granted to agents. The Commerce Service Center roles use these roles as template to simplify their configuration:

For a list of all access rights for each role, and a description of the access right, refer toAppendix A: Commerce Service Center Access Rights.

When you create an agent’s profile in the Internal User Profile Repository, you assign the agent a role that corresponds to the tasks the agent is authorized to perform. For example, a typical agent may be able to create and modify orders, but only a manager can override prices and issue credits.

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