To configure a static link, or a link that remains within a navigational pane or frame within your Web pages, you must add a <div> tag in the page HTML where the link should appear. This section holds information that you create in the Live Help On Demand Engagement Engine Editor. The following example inserts a <div> that has a specific border style.

<div id="atg_ClickToCall_Link" style="border: 1px solid rgb(0, 0, 0);"></div>

Once you have created a <div>, the <div> tag ID is used by the link definitions that you define in the Live Help On Demand Engagement Engine Editor. Refer to the Live Help On Demand Engagement Engine Editor documentation for detailed information.