Landing pages are used to control which page is initially viewed by the agent at the start of the Click-to-Call session. Typically, landing pages are determined based on the URL viewed on the storefront when the call was initiated. However, the Landing Page components provide a generic interface that allows you to determine a landing page based on other values, and not just the storefront URL.

Because most of the time the landing page is determined by the storefront URL at the time the call was initiated by the customer, Commerce Service Center provides a number of LandingPage and LandingPageHandlers pre-configured to land on specific views within the Commerce Service Center application. This includes a default landing page that is used when no other landing page is provided.

LandingPage configurations are available for landing the follow views in Commerce Service Center. Any one of the provided LandingPages can be mapped to one or more storefront URLs.

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