The following example outlines how to display a French language link to a customer in France. Remember that page instrumentation adds JavaScript variables to your Web page, and one of the variables added is the _atg_estara_locale variable, which identifies the customer’s locale.
Create a link that displays the French call invitation.
Use the Webcare Engagement Engine Editor to create a new rule that determines when the French language links are displayed.
In the Conditions section, select Web Page Content and then JavaScript Variable.
Select Text Variable from the drop down menu, and enter
_atg_estara_localeto identify the variable, and thenfr_FRto identify the value.Create a Do This action that selects Live Help and then Display Call Invitation. Select the French link from the Select Invitation drop down menu.
Save and deploy the rule.
For detailed information on customizing links and rules, refer to the Live Help On Demand Engagement Engine Editor documentation.
