Configuring the Click-to-Call Account

Before you can set up Click-to-Call on either your store-facing pages or Commerce Service Center, you must provide Commerce Service Center with your account information.

Note: Before completing these steps, you must have a valid and active account for Live Help On Demand. Refer to your Oracle Support representative for information.

  1. Configure Commerce Service Center to recognize your account information by editing the localconfig/atg/clicktoconnect/Configuration.properties file.

  2. Add your account number, user name and password to the file.

    # Your ClickToConnect account ID
    accountId=Click to Connect Account ID

    # The ClickToConnect username
    username=Click to Connect User Name

    # The ClickToConnect password
    password=Click to Connect Password

  3. Save the file when you have finished.

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