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Engagement Engine Editor User Guide
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Introduction
How to Use This Document
What Is Engagement Engine Editor
Third Party Qualifications
Language Support
How to Contact Oracle Support
A Conceptual Guide to Engagement Engine Editor
Introduction
Page Tagging
What is a Rule?
Rule Management
Rule Evaluation Cycle
Rule Condition Operators
What is a Site?
Site Management
Site and Rule Association
Publishing Rules
Using Engagement Engine Editor
Navigation Bar
Dashboard
Managing Sites
Sites Screen
Create a New Site
Site Detail Screen
Edit a Site
Delete a Site
Restore a Site
Reorder Sites
Manage Site Evaluation
Managing Rules
Rules Screen
Create a New Rule
Edit a Rule
Copy a Rule
Delete a Rule
Restore a Rule
Associating a Rule with a Site
Associate a Rule with a Site using the Dashboard
Associate a Rule with a Site using the Site Detail screen
Remove a Rule from a Site
Reordering Rules
Publishing
Publish a Site
Settings
Page Tagging
Single Page Application
Additional Runtime HTTP Security Headers
Export Rules
Operating Hours
Online Help
A/B Testing
Introduction
What is A/B Testing?
What does Engagement Engine offer?
Using A/B Testing
Create a New Test
Edit a Test
End a Test
View Test Results
Delete a Test
Publishing and A/B Tests
Web Developers Guide to the Engagement Engine
Introduction
Get Started
JavaScript Functionality
JavaScript within Conditions and Actions
Engagement Engine Events
Code Samples
Check that Analytics Code is Loading and Events are Firing
Act on Event without Polling Server
Domains Used by Engagement Engine
Inspector
Definition Of Conditions
Custom JavaScript Conditions
Function Return Value
Date/Time Conditions
End Date
Operating Hours
Start Date
Time On Page
Time On Site
Geolocation Conditions
IP Address
IP Location
On Demand Conditions
Call Status
Chat Status
Chat Invitation
Invitation
Operating Hours
User Interface
Visitor Browser Conditions
Type
Visitor Browsing Conditions
Current Page URL
Page URL History
Page URL History Count
Previous External Site URL
Previous Page URL
Search Engine
Visitor Cookies Conditions
Enabled
Name
Numeric Value
Text Value
Visitor Interaction Conditions
Mouse Click On Page Element
Mouse Movement – Out Of Zone
Timeout
Visitor Profile Conditions
Per Centum
Web Page Content Conditions
Element
JavaScript Variable
Page
Page Title
Definition Of Actions
Custom Data Actions
Populate From JavaScript Variable
Populate From Page
Populate From Page Element
Populate From URL Parameter
Populate from URL Segment
Populate With Value
Custom JavaScript Actions
Run Custom JavaScript
Events Actions
Log Event
Processing Rules
On Demand Actions
Display Call Invitation
Display Chat Invitation
Enable PagePeek
RightNow CX Actions
Display Conditional Chat
Display Proactive Chat
Display Syndicated Conditional Chat
Display Syndicated Knowledge Widget
Display Syndicated Polling Widget
Display Syndicated Proactive Chat
Sensitive Information Actions
Hide Information
Mask Information
Web Page Content Actions
Fade Out
Insert Content
Replace Content
Show/Hide Content
Web Page Redirect
Search Terms