There are a number of domains used by Engagement Engine for various purposes. Depending on your firewall configuration, you may need to add these domains to your firewall whitelist in order for Engagement Engine to function correctly.
The following domains are used on the webpage displayed to the visitor:
static.atgsvcs.com – This is used to load the JavaScript tag library and related JavaScript, CSS, and images.
rules.atgsvcs.com – This is the domain from which rules are loaded
*.estara.com – There are many possible sub-domains depending on what other LiveHelp products you use; PagePeek, Click To Call, Click To Chat, etc.
The following domain is used to load the Engagement Engine editor and is necessary for it to function correctly in your environment;
*.estara.com