This action is used to display a RightNow Proactive Chat widget to a visitor.
You must select which fields you wish to configure for this action by selecting them from the Add Field dropdown. You may also remove any previously selected fields by clicking the red X beside the field you wish to remove.
The following configuration options are available for this action:
Path To Avatar Image: This is used to specify the avatar image that is used with this widget.
Category: This is used to specify one or more categories to associate with the report displayed in the widget.
Chat Login Page: This is used to specify which chat login page is displayed to the visitor.
Chat Login Page Height: This is used to specify the height in pixels of the window in which the specified chat login page is displayed.
Chat Login Page Width: This is used to specify the width in pixels of the window in which the specified chat login page is displayed.
Div ID: This is a required field and is used to specify the div element that defines where you want the widget to appear on the page.
Note: If the div element specified here does not exist on the page, Engagement Engine creates a div with the ID given here and adds it to the end of the DOM.
Custom Fields: This is used to specify the RightNow custom data fields whose values should be passed along to the customer contact agent when the chat initiates. You must enter the data in this field in key-value pairs where the key is the custom field ID and the value is the value of the custom field.
Widget ID: This is used to specify the widget that should be displayed to the visitor. Clicking the Edit button displays a new window that you can use to add or delete a widget ID from the list of available widgets as required.
Accept Button Label: This is used to specify the text displayed on the button that the visitor clicks to accept the chat.
Avatar Image Label: This is used to specify the alt text associated with the avatar image. This text is never displayed onscreen, but it is defined so that it can be read by screen readers to meet accessibility guidelines for the widget.
Header Label: This is used to specify the text used in the header label on the widget.
Logo Image Label: This is used to specify the alt text associated with the logo image. This text is never displayed onscreen, but it is defined so that it can be read by screen readers to meet accessibility guidelines for the widget.
Question Label: This is used to specify the text used in the chat invitation.
Refusal Checkbox Label: This is used to specify the text used with the refusal check box.
Reject Button label: this is used to specify the text on the button the visitor clicks to refuse the chat invitation.
Title Label: This is used to specify the text used in the title bar.
Logo Image: This is used to specify the logo image that is used with this widget.
Minimum Agents Available Type: This is used to specify whether we are checking the number of agents or the number of sessions available before offering a chat session to a visitor.
Minimum Agents/Sessions Available: This is used to specify the minimum number of agents or sessions that must be available to offer a chat session to the visitor.
Modal: This is used to specify whether the widget is modal. If it is modal then it requires an action from the visitor in order to close the dialog and resume activity on the page.
Open in New Window: This is used to specify whether the chat login page opens in a new window. If this box is checked, the dimensions of the new window are specified by the Chat Login Page Height and Chat Login Page Width fields.
Product: This is used to specify the Product ID associated with this widget. Including this information helps to route the chat session to the appropriate queue.
Wait Threshold: This is used to specify the maximum estimated wait time for which the widget will be displayed. If the server indicates that the estimated wait time is higher than the number specified in this field, the widget is not displayed to the visitor.
