This condition is available to RightNow customer organizations. It checks to determine whether a RightNow Chat invitation has been offered, accepted, or declined.
The following configuration options are available for this condition:
Invitation Operator: This is used to specify if the condition is checking whether or not the specified invitations have been offered, accepted, or declined.
Within a Specified Timeframe: This is used to limit the condition to check whether or not an invitation has been offered or accepted within a specified timeframe. You can define the timeframe in hours, minutes, and seconds using the text boxes that are enabled when the check box is checked.
Frequency: This is used to instruct the condition to only return a true value if the number of times that the invitation has been offered or accepted matches this criterion. If you check the check box, further configuration options are enabled. These additional options are:
Offer Frequency Operator: This is used to specify the type of comparison to perform.
Value: This is used to specify the value used in the frequency comparison.
