The RightNow actions are used to display some Oracle RightNow CX specific content on the visitor’s screen. These actions are only available if your organization also has an active Oracle RightNow account and your organization account in WebCare is enabled as a RightNow account.
For more information on the fields associated with each of these actions, please refer to your Oracle RightNow documentation.
Note: There may be occasions when one of the RightNow CX actions is fired, but the widget/chat is not displayed. This may be because it has been suppressed due to conditions set on the RightNow side, such as agent availability or wait time. You can check if the Right Now CX action has fired using the Inspector tool. For detailed instructions on how to use the Inspector tool, please refer to the Inspector section of this document.
