Table of Contents
- Title and Copyright Information
- Preface
- 1 Introduction
- 2 Key Concepts
-
3
Working with Oracle Pulse
- Understanding the Pulse Dashboard and Levels of Information
- Understanding the User Interface
- Understanding the Service and Environment Configuration
- Working with Service Groups
- Identifying Contacts for Your Organization
- Viewing Notifications
- Generating Reports for Different Time Periods
- My Charts and Environments
- Exporting Data
- Sorting Records
- 4 Checking the Performance of Your Services
- 5 Using the Calendar Reports
- 6 Using the Cloud Service Units Reports
-
7
Using the Availability Reports
- Availability - General Aspects
- Accessing the Availability Dashboard
- Navigating the Availability Dashboard
- Analyzing Service Status
- Analyzing Availability Event Count
- Analyzing Outage Duration
- Analyzing Availability Trends
- Viewing Outage Details
- Searching for Records
- Viewing Data for a Group of Services
- 8 Using the Storage Reports
-
9
Using the Business Transaction Monitoring Reports
- Transactions - General Aspects
- Accessing the Transactions Dashboard
-
Analyzing the Performance of Business Transaction Monitoring Transactions
- Analyzing Performance for Oracle E-Business Suite Concurrent Managers and Programs
- Analyzing Performance for PeopleSoft Process Schedulers and Jobs
- Analyzing Performance for User Interaction Transactions
- Analyzing Performance for Login Transaction Management Transactions
- Analyzing Performance for SOA Composites
- Analyzing Stability and Performance
- Analyzing Oracle E-Business Suite Metrics
- Analyzing PeopleSoft Metrics
- Analyzing SOA Metrics
- Analyzing User Interaction Metrics
- Analyzing Login Transaction Management Metrics
- Filtering Records
- Searching for Records
- Viewing Data for a Group of Services
- 10 Using the Business Insight Reports
- 11 Using the Performance Reports
- 12 Using the Self Healing Reports
-
13
Using the Incident Management Reports
- Incident Management - General Aspects
- Accessing the Incidents Dashboard
- Navigating the Incidents Dashboard
-
Analyzing Service Request Count
- Analyzing Service Request Count by Environment
- Analyzing Service Request Count by Environment Type
- Analyzing Service Request Count by Product
- Analyzing Service Request Count by Service
- Analyzing Service Request Count by Severity
-
Analyzing Service Request Count by Status
- Open Widget
- Not Updated over 30 Days Widget
- Customer Review Widget
- Created: By Requester Chart
- Created: By Environment Chart
- Created: By Service Chart
- Created: By SR Product Chart
- Created: By Severity Chart
- Top 5 Long Running Product Support Incidents
- Top 5 Long Running Managed Cloud Incidents
- Closed: By Requester Chart
- Closed: By Environment Chart
- Closed: By Service Chart
- Closed: By SR Product Chart
- Closed: By Severity Chart
- Viewing Service Request Details
-
Analyzing Service Request Trends
- Created vs. Closed Incidents Chart
- Created vs. Closed Trend Chart
- Prod vs. Non Prod Trend Chart
- Created vs Closed Product Support Trend Chart
- Created vs Closed CEMLI Trend Chart
- Created vs Closed Managed Cloud Trend Chart
- Created vs Closed Functional Service Desk Trend Chart
- Created Product Support by Severity Trend
- Created Managed Cloud by Severity Trend
- Filtering Records
- Searching for Records
- Viewing Data for a Group of Services
-
14
Using the Change Management Reports
- Change Management - General Aspects
- Accessing the Changes Dashboard
- Navigating the Changes Dashboard
-
Analyzing Change Request Count
- Analyzing Change Request Count by Environment
- Analyzing Change Request Count by Environment Type
- Analyzing Change Request Count by RFC Type
- Analyzing Change Request Count by Service
-
Analyzing Change Request Count by Status
- In Progress Widget
- Open Widget
- Not Updated over 30 Days Widget
- Awaiting Customer Widget
- Created: By Requester Chart
- Created: By Environment Chart
- Created: By Service Chart
- Created: By RFC Type Chart
- Created: CEMLIs by Environment Chart
- Created: PMPs by Environment Chart
- Created: By Severity Chart
- Created: Backups by Environment Chart
- Created: Refreshes by Environment Chart
- Created: Backups by Service Chart
- Created: Refreshes by Service Chart
- Applied: By Requester Chart
- Applied: By Environment Chart
- Applied: By Service Chart
- Applied: By RFC Type Chart
- Applied: CEMLIs by Environment Chart
- Applied: PMPs by Environment Chart
- Applied: By Severity Chart
- Applied: Backups by Environment Chart
- Applied: Refreshes by Environment Chart
- Applied: Backups by Service Chart
- Applied: Refreshes by Service Chart
- Viewing Change Request Details
-
Analyzing Change Request Trends
- Change Request Activity Chart
- Changes by Severity Chart
- Created vs. Closed Trend Chart
- Prod vs. Non Prod Trend Chart
- Refreshes: Created vs. Applied Trend Chart
- Backups: Created vs. Applied Trend Chart
- Created by Severity Trend Chart
- Created by RFC Type Trend Chart
- Created by Service Trend Chart
- Change Request Activity Trend Chart
- Filtering Records
- Searching for Records
- Viewing Data for a Group of Services
- 15 Using the Management Accounts
- 16 Managing Users in Pulse
- 17 Troubleshooting