Feature ListingCX Features with AICX Features with AI Product Feature Release B2C Service Center Chat in Browser UI: Anchor the Suggestions Panel Outside the Chat 25C B2C Service Center Chat in Browser UI: Proofread Agent for Live Chat Sessions 25C B2C Service Center Chat in Browser UI: Suggestion Feedback for Chat Agents 25C Configure, Price, Quote AI-Generated Product Recommendations 25C Configure, Price, Quote AI-Powered Quote Assistance Agent 25C Eloqua Email Subject Line Generation 24A Eloqua Generative AI: Content Generation 24A Eloqua New Subject Line Optimization Model Enabled 24C Eloqua Subject Line Optimization Improvements 23B Help Desk Enable AI Suggestions for Categories 23B Help Desk Generate Wrap-up Notes at the Conclusion of a Call or Chat 25B Help Desk Grievance Interview template for HR Help Desk 25A Help Desk Help Desk Request Summarization 24C Help Desk Include the Generative AI summary of a Knowledge Article when sharing with the employee 25B Help Desk Start Conversation with Details 24D Help Desk Suggest knowledge to employees when creating a Help Desk Request 25A Help Desk Use AI to Summarize and Resolve Cases Easily 25C Help Desk View AI Generated Help Desk Request Summarizations in French and Spanish 24D Help Desk View AI Generated SR Summarizations in French and Spanish 24D Incentive Compensation Generate AI Explanations for Performance Measures 25B Incentive Compensation Generate AI Explanations for Plan Components 25B Incentive Compensation Use Generative AI to explain compensation plans 25C Incentive Compensation Use Generative AI to Explain Incentive Expressions 25A Incentive Compensation Use Generative AI Writing Tools for Terms & Conditions 25A Knowledge Management Question Answering in My Knowledge 25C Marketing Email and Landing Page Authoring Assistant 24B Marketing Gen AI Support for Web Push, In-App and Message Center (Early Adopter Program) 24C Responsys Oracle's Generative AI Features for Responsys 24B Sales Administration Interface to Manage Prompts Used for Generative AI Features 24D Sales Compose Emails using Generative AI 24D Sales Deploy Sales AI Agents using RAG tools 25B Sales Enhancement to Writing Assistant with Email and Notes 25A Sales Generate Account Description Using Generative AI 25A Sales Generate Account Overview using LLMs Public Knowledge of Account 24C Sales Generate initial outreach email using generative AI 24C Sales Generative AI Quote Summaries for JET Transaction UI 25B Sales Generative AI Quote Summaries for Redwood Quote UI 25B Sales Generate Appointment Agenda from Email 24D Sales Natively Author Sales Call Guide Interviews 24D Sales Reply to Emails using Generative AI 24D Sales Use AI Lead Score to Prioritize Your Sales Leads 20D Sales Use Generative AI to Manage Notes 24D Sales Use Generative AI to Summarize Custom Objects 25B Sales Win Stories from Won Opportunities 24D Sales Force Automation Enrich Sales Contacts based on Email Signatures 25C Sales Force Automation Generate Sales Follow-up Activities from Email Conversations using Generative AI 25C Sales Performance Management Create Expressions using Generative AI 25C Service Analyze generative AI use in Knowledge Authoring 24D Service Assist agent phone communications with call suggestions 25A Service Assisted Content for Fusion Interviews 24C Service Auto-generate Phone Call Summaries 24D Service Browser UI: Agent Insight Suggestions powered by Oracle Digital Assistant 24D Service Browser UI: Incident Thread Language Translation 24D Service Chat in Browser UI: Agent Suggestions powered by Oracle Digital Assistant 24B Service Chat in Browser UI: Language Translation powered by OCI 24B Service Chat in Browser UI: Language Translation Powered by Third-Party Services 24C Service Generate Resolution Notes when Resolving the Help Desk Request 25B Service Generative AI for Authoring Interviews 24A Service LLM Knowledge Search with GenAI Summarization 24C Service Nearby Activity AI Recommendations 24B Service SR Response from Recommended Knowledge Article 24B Service SR Summaries for Improved Agent Efficiency 24A Service UI enhancements to assist agent phone communications with call suggestions 25B Service Use AI Service Request Resolution Agent to Resolve Issues 24D Service Center Human-in-the-Loop: Review and Share AI Recommendations Effectively 25C