| B2C Service Center |
Chat in Browser UI: Anchor the
Suggestions Panel Outside the Chat |
25C |
| B2C Service Center |
Chat in Browser UI: Proofread
Agent for Live Chat Sessions |
25C |
| B2C Service Center |
Chat in Browser UI: Suggestion
Feedback for Chat Agents |
25C |
| B2C Service Center |
Customer Portal: OpenSearch
Answer Summary Widget |
25C |
| Configure, Price, Quote |
AI-Generated Product
Recommendations |
25C |
| Configure, Price, Quote |
AI-Powered Quote Assistance
Agent |
25C |
| Digital Customer Service |
Chat History on DCS
Portal |
25D |
| Eloqua Marketing Automation |
Email Subject Line
Generation |
24A |
| Eloqua Marketing Automation |
Generative AI: Content
Generation |
24A |
| Eloqua Marketing Automation |
New Subject Line Optimization
Model Enabled |
24C |
| Eloqua Marketing Automation |
Send time optimization now
available in Eloqua Guided Campaign App |
25C |
| Eloqua Marketing Automation |
Subject line generation replaces
subject line optimization |
25C |
| Eloqua Marketing Automation |
Subject Line Optimization
Improvements |
23B |
| Help Desk |
Enable AI Suggestions for
Categories |
23B |
| Help Desk |
Generate Wrap-up Notes at the
Conclusion of a Call or Chat |
25B |
| Help Desk |
Grievance Interview template for
HR Help Desk |
25A |
| Help Desk |
Help Desk Request
Summarization |
24C |
| Help Desk |
Include the Generative AI summary
of a Knowledge Article when sharing with the
employee |
25B |
| Help Desk |
Start Conversation with
Details |
24D |
| Help Desk |
Suggest knowledge to employees
when creating a Help Desk Request |
25A |
| Help Desk |
Use AI to Summarize and Resolve
Cases Easily |
25C |
| Help Desk |
View AI Generated Help Desk
Request Summarizations in French and Spanish |
24D |
| Help Desk |
View AI Generated SR
Summarizations in French and Spanish |
24D |
| Incentive Compensation |
Generate AI Explanations for
Performance Measures |
25B |
| Incentive Compensation |
Generate AI Explanations for Plan
Components |
25B |
| Incentive Compensation |
Use Generative AI to explain
compensation plans |
25C |
| Incentive Compensation |
Use Generative AI to Explain Incentive
Expressions |
25A |
| Incentive Compensation |
Use Generative AI Writing Tools
for Terms & Conditions |
25A |
| Knowledge Management |
Question Answering in My
Knowledge |
25C |
| Marketing |
Email and Landing Page Authoring
Assistant |
24B |
| Marketing |
Gen AI Support for Web Push,
In-App and Message Center (Early Adopter Program) |
24C |
| Responsys |
Oracle's Generative AI Features
for Responsys |
24B |
| Sales |
Administration Interface to
Manage Prompts Used for Generative AI Features |
24D |
| Sales |
Compose Emails using Generative
AI |
24D |
| Sales |
Deploy Sales AI Agents using RAG
tools |
25B |
| Sales |
Enhancement to Writing Assistant
with Email and Notes |
25A |
| Sales |
Generate Account Description
Using Generative AI |
25A |
| Sales |
Generate Account Overview using
LLMs Public Knowledge of Account |
24C |
| Sales |
Generate initial outreach email
using generative AI |
24C |
| Sales |
Generative AI Quote Summaries for
JET Transaction UI |
25B |
| Sales |
Generative AI Quote Summaries for
Redwood Quote UI |
25B |
| Sales |
Generate Appointment Agenda from
Email |
24D |
| Sales |
Natively Author Sales Call Guide
Interviews |
24D |
| Sales |
Reply to Emails using Generative
AI |
24D |
| Sales |
Use AI Lead Score to Prioritize
Your Sales Leads |
20D |
| Sales |
Use Generative AI to Manage
Notes |
24D |
| Sales |
Use Generative AI to Summarize
Custom Objects |
25B |
| Sales |
Win Stories from Won
Opportunities |
24D |
| Sales Force Automation |
Descriptive Analytics on the
Sales Dashboard |
25C |
| Sales Force Automation |
Enrich Sales Contacts based on
Email Signatures |
25C |
| Sales Force Automation |
Express Reports Agent to generate
reports in Express Reporting Tool |
25D |
| Sales Force Automation |
Generate Sales Follow-up
Activities from Email Conversations using Generative
AI |
25C |
| Sales Force Automation |
Get Account Insights using
Account Advisor AI Agent |
25D |
| Sales Force Automation |
Sales Analyzer Agent to generate
visualizations on the sales dashboard |
25C |
| Sales Force Automation |
Summarize Forecast for Sales
Managers |
25C |
| Sales Force Automation |
Use GenAI Writing tools for
logging Interactions & emails |
25C |
| Sales Performance Management |
Create Expressions using
Generative AI |
25C |
| Sales Performance Management |
Create Rate Tables using
Generative AI |
25D |
| Sales Performance Management |
Incentive Administration
Assistant |
25D |
| Sales Performance Management |
Incentive Payee
Advisor |
25D |
| Service |
Analyze generative AI use in
Knowledge Authoring |
24D |
| Service |
Assist agent phone communications
with call suggestions |
25A |
| Service |
Assisted Content for Fusion
Interviews |
24C |
| Service |
Auto-generate Phone Call
Summaries |
24D |
| Service |
Browser UI: Agent Insight
Suggestions powered by Oracle Digital Assistant |
24D |
| Service |
Browser UI: Incident Thread
Language Translation |
24D |
| Service |
Chat in Browser UI: Agent
Suggestions powered by Oracle Digital Assistant |
24B |
| Service |
Chat in Browser UI: Language
Translation powered by OCI |
24B |
| Service |
Chat in Browser UI: Language
Translation Powered by Third-Party Services |
24C |
| Service |
Generate Resolution Notes when
Resolving the Help Desk Request |
25B |
| Service |
Generative AI for Authoring
Interviews |
24A |
| Service |
LLM Knowledge Search with GenAI
Summarization |
24C |
| Service |
Nearby Activity AI
Recommendations |
24B |
| Service |
SR Response from Recommended
Knowledge Article |
24B |
| Service |
SR Summaries for Improved Agent
Efficiency |
24A |
| Service |
UI enhancements to assist agent
phone communications with call suggestions |
25B |
| Service |
Use AI Service Request Resolution Agent to Resolve
Issues |
24D |
| Service Center |
CX Service Action Chain:
Sentiment Analysis |
25D |
| Service Center |
Human-in-the-Loop: Review and
Share AI Recommendations Effectively |
25C |
| Service Center |
Introducing AI Agent for Sending
Sales and Service Notifications |
25D |
| Service Center |
Work Order Agent |
25D |