Oracle Advanced Support Platform forms the interface between you and Oracle, enabling you to use a single point of access for information about your Oracle processes and services using a Web browser. Oracle Advanced Support Platform is secure, easy to use, and provides access to Information Technology Infrastructure Library (ITIL)-based service application tools and best-practice workflows. Oracle Advanced Support Platform enables you to monitor and manage your infrastructure elements and drive competitive advantage to your core business.
Oracle Advanced Support Platform capabilities include:
Easy navigation and reporting functionality
A customer-generated on-demand reporting engine
Event monitoring and rules engine for faster problem detection and resolution
Enhanced security features
A Configuration Management System (CMS) to support physical and logical devices
Oracle Advanced Support Platform benefits include:
Efficiencies in service delivery through automated features such as customer setup and management.
Secure service delivery with full data segregation and access control.
Improved quality of service through proven ITIL-based processes embedded into the tool workflow.
Greater flexibility with a customizable and scalable Web-based platform for access anywhere at any time.