Use one of the following procedures to create a Change Management (CM) ticket. When you create a CM ticket, you specify several attributes that define the type and scope of the change and its classification. You can also specify the target CI's and assets of the change and other information that helps define the change. A CM ticket proposes a change that you want made to one or more CI's that are registered to the Configuration Management System (CMS) in Oracle Advanced Support Platform. The CM ticket sets the change process in motion.
You can create a CM ticket using one of the following methods:
Create a new Change Management Ticket. See Creating Change Management Tickets.
Clone a Change Management Ticket. See Cloning Change Management Tickets.