Oracle^® Advanced Support Platform User's Guide

Updating Users

This section describes how you can update an existing user of Oracle Advanced Support Platform.

To update an existing Oracle Advanced Support Platform user:

1. Log in to Oracle Advanced Support Platform.

   The Oracle Advanced Support Platform login page appears.

2. From the Admin menu, select User Management>Users.

   The Users page appears, displaying information for all authorized users in your organization.

   See Figure 2, Table 2, Oracle Advanced Support Platform Contact Information.

3. Select the user that you want to update, and then select the Edit User icon in the Actions column.

   The Users> User Details page appears.

4. Click Edit.

5. Edit the following information as required:

   • Status, where:

     • Enabled: a new Oracle Advanced Support Platform user account has been added and activated.

       Users with this user status can log in to Oracle Advanced Support Platform.

     • Disabled: an Oracle Advanced Support Platform user account has been deactivated.

       Users with this user status cannot log in to Oracle Advanced Support Platform.

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       Note -  A customer user administrator can re-enable any user in their organization with a Disabled status.

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   • Type of user:

     • Administrator: Creates a customer user administrator.

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       Note -  If the user requires a custom role, it must be created and/or assigned after the user has been created.

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   • Title: Select the user’s salutation, such as Mr., Mrs., or Ms.

   • First name: Enter the first name of the user.

   • Last name: Enter the last name of the user.

   • Business title: Enter the user’s business title.

   • Primary Email (User ID): Enter the primary email address (and principal identifier) associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Secondary Email: Enter the secondary email address associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Additional Email: Enter an additional email address associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Primary Phone : Enter the primary telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Secondary Phone: Enter the secondary telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Additional Phone: Enter the additional telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Date format: Select the format to be used when displaying dates for this user.

   • Time format: Enter the format to be used when displaying times for this user.

   • Language: Select the user’s preferred language.

   • Time zone: Select the time zone in which the user works.

6. Click Save to update the user (or click Cancel to quit without saving.)

   (Optional) Click Users List to display the Users page, showing the updated user details in the user table.