Use this procedure to assign an implementer to a CM ticket. A CM ticket may be implemented by either a service delivery engineer or an end-user.
To assign the CM ticket:
Log in to Oracle Advanced Support Platform.
The Oracle Advanced Support Platform home page appears.
Click Management and then click Search CM Tickets.
From the Search CM Tickets page, search for CM tickets as described in Searching Change Management Tickets.
The Change Management page displays a list of CM tickets pending action from which you can choose.
Click Update.
The Update CM ticket page appears.
Locate the Implemented By field.
If it set to Customer or Multiple Parties, then enter the name of the individual responsible for performing the implementation tasks.
The individual does not have to be a registered user in Oracle Advanced Support Platform.
Once the appropriate assignment is made, click Update.
At this point, the CM ticket is ready to be approved or scheduled for implementation depending whether this CM ticket is implemented by the Oracle service delivery engineer or by the customer.
The action of assigning the CM ticket causes Oracle Advanced Support Platform to do the following:
Check that all mandatory fields are populated with valid data.
Save the CM ticket in the database.
Update the CM ticket Worklog with the assignment entry.
If the CM ticket is implemented by the Oracle service delivery engineer, Oracle Advanced Support Platform updates the CM ticket status to Pending Approval and sends an email notification to the assigned implementer.
If the CM ticket is implemented by the customer or multiple parties, Oracle Advanced Support Platform updates the CM ticket status to Pending Scheduling.