Oracle^® Advanced Support Platform User's Guide

Registering the Customer User

You need to register the customer username in Oracle Advanced Support Platform before privileges can be assigned to the user and they can use Oracle Advanced Support Platform.

To register a new user of Oracle Advanced Support Platform:

1. Navigate to the Oracle Advanced Support Platform login page.

2. Click Create Account.

   The Create your Oracle Account page appears.

3. Complete the following information for the user:

   • Email address: Enter the user’s email address.

     This email address is the customer’s user name to be registered in Oracle Advanced Support Platform.

   • Password: Enter the password to be associated with your customer’s Oracle Single Sign-On (SSO) user name.

   • Re-type password: Re-enter the password.

   • Country: Select the country of the user for this Oracle Advanced Support Platform account.

   • Name: Enter the given names of the user for this Oracle Advanced Support Platform account.

   • Job title: Enter the job title of the user for this Oracle Advanced Support Platform account.

   • Work Phone: Enter the work telephone number associated with this user.

   • Company name: Enter the name of the company associated with this user.

   • Address: Enter the address of the company associated with this user.

   • City : Enter the name of the city of the company associated with this user.

   • ZIP/Postal Code Enter the ZIP code or postal code of the company associated with this user.

4. Click Create Account.

   The Users>Create User form appears.

5. Complete the following information for the user:

   • Type of user, which is one of the following:

     • Normal: Creates a customer user. This is the default.

     • Administrator: Creates a customer user administrator.

   • Title: Select the user’s salutation, such as Mr., Mrs., or Ms.

   • First name: Enter the first name of the user.

   • Last name: Enter the last name of the user.

   • Business title: Enter the user’s business title.

   • Primary Email: Enter the primary email address (principal user identifier) associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Secondary Email: Enter the secondary email address associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Additional Email: Enter an additional email address associated with this user.

     Select the Send notifications to this email checkbox to send notifications relating to this user to this email address.

   • Primary Phone : Enter the primary telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Secondary Phone: Enter the secondary telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Additional Phone: Enter the additional telephone number associated with this user.

     Select the telephone type:

     • Mobile/Cell (this is the default)

     • Office

     • Home

   • Date format: Select the format to be used when displaying dates for this user.

   • Time format: Enter the format to be used when displaying times for this user.

   • Time zone: Select the time zone in which the user works.

   • Preferred language: Select the user’s preferred language.

6. Click Create to register the user, or click Cancel to quit.

   (Optional) Click Users List to display the Users page, showing the new user in the user table.