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Oracle^® Advanced Support Platform User's Guide

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Updated: July 2022

Oracle^® Advanced Support Platform User's Guide

Document Information

Oracle Advanced Support Platform User's Guide

About Oracle Advanced Support Platform

Logging in to Oracle Advanced Support Platform

Supported Internet Browsers

About the Oracle Advanced Support Platform User Interface

Registering the Customer User

Determining Whether a Customer User Has a Registered Username

Disabling Users

Managing Contacts

Viewing Contacts

Adding Contacts

Updating Contacts

Deleting Contacts

Customizing Your User Profile

Managing Contact List Assignments

Managing Service Implementation Requests

Using the Configuration Management System

Using Incident Management

Using Change Management

Using Problem Management

Using Reporting

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Using Incident Management

This section describes incident management in Oracle Advanced Support Platform. It covers the following areas:

Note - If you cannot see the Monitoring menu item when you log in to Oracle Advanced Support Platform, contact your Oracle Advanced Support Platform customer user administrator.

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