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Oracle^® Advanced Support Platform User's Guide

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Updated: July 2022

Oracle^® Advanced Support Platform User's Guide

Document Information

Oracle Advanced Support Platform User's Guide

About Oracle Advanced Support Platform

Logging in to Oracle Advanced Support Platform

Supported Internet Browsers

About the Oracle Advanced Support Platform User Interface

Registering the Customer User

Determining Whether a Customer User Has a Registered Username

Disabling Users

Managing Contacts

Viewing Contacts

Adding Contacts

Updating Contacts

Deleting Contacts

Customizing Your User Profile

Managing Contact List Assignments

Managing Service Implementation Requests

Using the Configuration Management System

Using Incident Management

Using Change Management

Using Problem Management

Using Reporting

Language:

Viewing Contacts

To view customer contacts:

Log in to Oracle Advanced Support Platform.

The Oracle Advanced Support Platform login page appears.
From the Admin menu, select User Management>Contacts.

The Contacts page appears, displaying the following information for all authorized contacts in your organization:

Table 2 Oracle Advanced Support Platform Contact Information

Field	Description
Name	The Oracle Advanced Support Platform contact name.
Email	The contact’s email address, as registered in Oracle Advanced Support Platform, for example, an email alias of interested parties.
Phone	The primary telephone number associated with this contact.

(Optional) Click a contact name to view more detailed information about the contact and to enable the contact to be updated.

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