This section provides further useful information about scheduled CM tickets.
Rescheduling a CM ticket: You can modify both the Scheduled Start Time and Duration period for a scheduled CM ticket.
Completing a Recurring CM ticket between iterations: You can modify the end date and time to the current time. Click Save once you've updated the time period.
Updating the Scheduled Start Date: You can set the Scheduled Start Date to a date that is either in the future or to a time that has already past.
Setting the Scheduled Start Date to a Future time: If you set the Scheduled Start Date to a future time; then the CM ticket remains in the Scheduled status until the implementation period is reached.
Setting the Scheduled Start Time to a Past time: If you modify the Scheduled Start Date to a past time, and then click the Save button, the system changes the CM ticket status to either WIP or Completed depending on whether the duration period has been reached. For example:
If you modify the Scheduled Start Date to a past time, but the Duration period has not yet been reached; then the system sets the CM ticket status to WIP. The Implementation Start Date is automatically populated to the current time and the implementation End Date is left blank as it is still waiting for the CM ticket to complete.
If you modify the Scheduled Start Date to a past time, and the Duration period has been reached; then system changes the CM ticket status to Completed and populates the implementation Start Date and End Date with the completed time.
Updating the Scheduled Duration Period: You can update the Scheduled Duration period while the ticket is in the WIP status. You may also choose to set the Scheduled Duration to 0 (zero).
Click Save once you've updated the Scheduled Duration period. The system will do the following:
If the Implementation Start Time AND the new Scheduled Duration period is reached, then the system updates the CM ticket status to Completed and adds an entry in the Worklog for the completed CM ticket.
If the Implementation Start Time AND the new Scheduled Duration period is not reached, then the CM ticket remains in WIP status. The system moves the CM ticket to Completed once the new Scheduled Duration period is reached. You can choose to manually move the CM ticket to Completed at any time by clicking Complete.