Go to main content
oracle home
Oracle
®
Advanced Support Platform User's Guide
Exit Print View
Search Term
Search Scope:
This Document
Entire Library
» ...
Documentation Home
»
Oracle
®
Advanced Support ...
Updated: July 2022
Oracle
®
Advanced Support Platform User's Guide
Document Information
Oracle Advanced Support Platform User's Guide
About Oracle Advanced Support Platform
Logging in to Oracle Advanced Support Platform
Supported Internet Browsers
About the Oracle Advanced Support Platform User Interface
About the Home Page
About the Top-Level Menu
About the Assets Menu
About the Monitoring Menu
About the Management Menu
About the Reports Menu
About the Admin Menu
About the Create List
About Advanced Search
About the User Profile
About Online Help
About Other User Interface Elements
Reviewing and Filtering Information in Tables
Viewing Copyright Information
Managing Users
About Oracle Advanced Support Platform Users
About Customer Users
About Customer User Administrators
About Oracle Users
About User Management
Viewing Users
Adding Users
Registering the Customer User
Determining Whether a Customer User Has a Registered Username
Updating Users
Disabling Users
Managing Contacts
Viewing Contacts
Adding Contacts
Updating Contacts
Deleting Contacts
Customizing Your User Profile
Managing Contact List Assignments
Creating Contact List Assignments
Viewing Contact Assignments
Managing Service Implementation Requests
About Service Implementation Worksheets
About the Service Implementation Worksheet Customer Invitation
Reviewing Service Implementation Worksheets
Using the Configuration Management System
About the Configuration Management System
Key Features and Benefits of the Configuration Management System
Configuration Management System Dependencies
About the Configuration Item List Data Table
Overview of the Configuration Item List Data Table
Viewing Configuration Item Parameters
Viewing Configuration Item Relationships
Viewing Tickets and Events
Viewing IP Addresses
Viewing the Properties of a Configuration Item
Viewing Services and Service Options
Viewing Vendor Support Contracts
Viewing Configuration Item Groups
Viewing Protocol Services
Viewing Configuration Item Attachments
Viewing Configuration Item Credentials
Searching for Configuration Items
Managing Configuration Item Facilities
Viewing Configuration Item Facilities
Viewing Vendor Support Contracts
Using Incident Management
About Incident Management
Searching Incident Tickets
Viewing Incident Tickets
Creating Incident Tickets
Using Change Management
About Change Management
About Creating Change Management Tickets
Creating Change Management Tickets
Cloning Change Management Tickets
Searching Change Management Tickets
Viewing Change Management Tickets
Updating Change Management Tickets
Assigning Change Management Tickets
Submitting Change Management Tickets
Scheduling Change Management Tickets
About Scheduled Change Management Tickets
Approving Change Management Tickets
Creating and Managing an Approval Matrix
Starting Change Management Tickets
Completing Change Management Tickets
Closing Change Management Tickets
Canceling Change Management Tickets
Using Problem Management
About Problem Management
Searching Problem Management Tickets
Viewing Problem Management Tickets
Using Reporting
About the Report Menu
Generating Availability Reports
Viewing Reports
Viewing Favorites
Creating Subscriptions
Viewing Subscription Summaries
Viewing Reports from the Archive
Language:
English
Oracle
®
Advanced Support Platform User's Guide
July 2022
This document explains how to use Oracle Advanced Support Platform.
Document Information
Oracle Advanced Support Platform User's Guide
About Oracle Advanced Support Platform
Logging in to Oracle Advanced Support Platform
Supported Internet Browsers
About the Oracle Advanced Support Platform User Interface
About the Home Page
About the Top-Level Menu
About the Assets Menu
About the Monitoring Menu
About the Management Menu
About the Reports Menu
About the Admin Menu
About the Create List
About Advanced Search
About the User Profile
About Online Help
About Other User Interface Elements
Reviewing and Filtering Information in Tables
Viewing Copyright Information
Managing Users
About Oracle Advanced Support Platform Users
About Customer Users
About Customer User Administrators
About Oracle Users
About User Management
Viewing Users
Adding Users
Registering the Customer User
Determining Whether a Customer User Has a Registered Username
Updating Users
Disabling Users
Managing Contacts
Viewing Contacts
Adding Contacts
Updating Contacts
Deleting Contacts
Customizing Your User Profile
Managing Contact List Assignments
Creating Contact List Assignments
Viewing Contact Assignments
Managing Service Implementation Requests
About Service Implementation Worksheets
About the Service Implementation Worksheet Customer Invitation
Reviewing Service Implementation Worksheets
Using the Configuration Management System
About the Configuration Management System
Key Features and Benefits of the Configuration Management System
Configuration Management System Dependencies
About the Configuration Item List Data Table
Overview of the Configuration Item List Data Table
Viewing Configuration Item Parameters
Viewing Configuration Item Relationships
Viewing Tickets and Events
Viewing IP Addresses
Viewing the Properties of a Configuration Item
Viewing Services and Service Options
Viewing Vendor Support Contracts
Viewing Configuration Item Groups
Viewing Protocol Services
Viewing Configuration Item Attachments
Viewing Configuration Item Credentials
Searching for Configuration Items
Managing Configuration Item Facilities
Viewing Configuration Item Facilities
Viewing Vendor Support Contracts
Using Incident Management
About Incident Management
Searching Incident Tickets
Viewing Incident Tickets
Creating Incident Tickets
Using Change Management
About Change Management
About Creating Change Management Tickets
Creating Change Management Tickets
Cloning Change Management Tickets
Searching Change Management Tickets
Viewing Change Management Tickets
Updating Change Management Tickets
Assigning Change Management Tickets
Submitting Change Management Tickets
Scheduling Change Management Tickets
About Scheduled Change Management Tickets
Approving Change Management Tickets
Creating and Managing an Approval Matrix
Starting Change Management Tickets
Completing Change Management Tickets
Closing Change Management Tickets
Canceling Change Management Tickets
Using Problem Management
About Problem Management
Searching Problem Management Tickets
Viewing Problem Management Tickets
Using Reporting
About the Report Menu
Generating Availability Reports
Viewing Reports
Viewing Favorites
Creating Subscriptions
Viewing Subscription Summaries
Viewing Reports from the Archive