About the Admin Menu
You use the Admin menu to manage contact list assignments used by specific processes (for example, incident management and customer management) to send notifications, task messages for approval, or informational messages to designated contacts.
You also use the Admin menu to review the Service Implementation Worksheet (SIW) overview page that lists all implementation requests.
Customer user administrators can use the Admin menu to perform user management tasks.
Figure 7 User Interface: Admin Menu
For more information on managing contact list assignments, see Managing Contact List Assignments.
For more information on reviewing the SIW implementation requests, see Managing Service Implementation Requests.
For more information on user and contact management, see Managing Users.