Oracle^® Advanced Support Platform User's Guide

Viewing Problem Management Tickets

To view a PM Ticket:

1. Log in to Oracle Advanced Support Platform.

   The Oracle Advanced Support Platform home page appears.

2. From the top-level menu, do one of the following:

   1. From the advanced search area on the top-right of the user interface, select the down arrow and click Problem. Enter the search string.

      (If the search is unsuccessful, revert to the PM search page.)

   2. Click Monitoring and then click Search PM Tickets.

   The Search PM Ticket page appears.

3. (Optional) From the Search Filter field, select a saved search filter to apply to the ticket search.

4. Use the criteria in the following table to search for a PM Ticket. Then:

   1. (Optional) When complete, click Save as My Filter to save the search results for reuse.

   2. Click Search PM Ticket.

      The processing time for any search varies depending on the size of the data file being searched. To decrease processing time, narrow the search by using multiple search fields.

5. From the Ticket Search Results area, click the ticket number or click View for the selected ticket.

   The View PM Ticket page appears with the selected PM Ticket information.

6. Click the Attachments tab at the top of the View PM Ticket page.

   The Attachments page appears.

7. Review the files displayed as required.