You can cancel a CM ticket anytime before its status is set to Completed. You cancel a CM ticket by selecting the CM ticket you want to cancel and clicking Cancel.
To cancel a CM ticket:
Log in to Oracle Advanced Support Platform.
The Oracle Advanced Support Platform home page appears.
Click Management and then click Search CM Tickets.
Locate the CM ticket you want to cancel (look for tickets with the status set to Draft, Pending Approval, Pending Scheduling, Scheduled, or WIP.)
Click Update.
The Update CM ticket page appears.
On the Update CM Ticket page, select Cancel.
When you click Cancel, the Cancel Change Ticket window appears.
Provide a reason for canceling the CM ticket, then click Cancel Request to cancel the CM ticket.
The Change Management service application starts the Cancel workflow. If you receive any errors, make the necessary corrections, and then cancel the CM ticket. After successfully canceling the CM ticket, its status will change to Cancelled..
The action of canceling a CM ticket causes the Oracle Advanced Support Platform to:
Check that all mandatory fields are populated with valid data.
Save the CM ticket in the database.
Update the CM ticket Worklog with the reason for the canceled ticket and the name of the user who canceled the CM ticket.
Update the CM ticket status to Canceled.
Notify the following: Change Implementer(s), Change Owner, Change Requester, Change Approver, and Email Subscriber List.
The email notification has an embedded hyperlink to the CM ticket making it easy for the recipients to access it.