Oracle Advanced Support Platform supports the following users:
Customer user an individual in the customer organization who has been added to Oracle Advanced Support Platform.
Customer user administrator (CUA): a customer user with responsibility for granting privileges to other Oracle Advanced Support Platform users in their customer organization.
Oracle user: An Oracle user with access to a customer, or to any of the customer resources, such as groups, contracts, or contract line items. An Oracle user can view or manage those resources according to the level of access granted.
As a Customer User, you have basic access privileges to Oracle Advanced Support Platform. Once your details have been added to the Oracle Advanced Support Platform as a customer user for your organization, you will receive an email notification. The account is activated when you log in to Oracle Advanced Support Platform.
As a Customer User, you can use Oracle Advanced Support Platform to perform the following tasks:
View organizations to which you belong
View the list of users for your organization
View and update your Oracle Advanced Support Platform profile information
A Customer User Administrator (CUA) is an optional additional privilege that can be granted to you. As an Oracle customer, your organization can have one or more CUAs. If you are a CUA for your organization, you can add individuals to Oracle Advanced Support Platform, thereby creating user accounts for those individuals. You can grant access privileges to your users using roles and privileges.
In summary, as a CUA, you can use Oracle Advanced Support Platform to:
View organizations to which you belong
Manage users and contacts for your customer organization
View and update your Oracle Advanced Support Platform profile information
An Oracle user is an Oracle employee who can access Oracle Advanced Support Platform. Oracle users can be granted access to view and manage customer organizations. For example, Oracle users who have been granted access to at least one contract line item for the customer organization can view or manage that contract line item. Service providers can invite one or more customer users to become the CUA for the customer organization.
When requested, Oracle users can perform the following tasks on behalf of your organization:
Manage contracts for your organization
Invite members of your organization to become customer user administrators (CUAs)
Add, update, or delete your organization
Manage roles and view privileges
View users and contacts for your organization