Oracle^® Advanced Support Platform User's Guide

Viewing Change Management Tickets

To view a CM ticket:

1. Log in to Oracle Advanced Support Platform.

   The Oracle Advanced Support Platform home page appears.

2. Click Management and then click Search CM Tickets.

3. From the Search CM Tickets page, search for CM tickets as described in Searching Change Management Tickets.

4. To view a CM Ticket, locate the CM Ticket, then click View.

   The View CM Ticket page appears for the selected CM Ticket.

   ---

   Note -  If any of the CI's associated with the CM ticket are deleted since the ticket was created, then the CI name will have a line through its name. Click the callout icon beside the CI name to view the following information about the deleted CI:

   • UUID

   • Name and deletion date

   • IP Addresses

   • Location

   • Customer Name

   ---

5. (Optional) Review the contents of the EventLog and Attachments tabs.

6. (Optional) Use your browser’s print function to print the contents of this page.