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Oracle^® Advanced Support Platform User's Guide

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Updated: July 2022

Oracle^® Advanced Support Platform User's Guide

Document Information

Oracle Advanced Support Platform User's Guide

About Oracle Advanced Support Platform

Logging in to Oracle Advanced Support Platform

Supported Internet Browsers

About the Oracle Advanced Support Platform User Interface

About the Home Page

About the Top-Level Menu

About the Assets Menu

About the Monitoring Menu

About the Management Menu

About the Reports Menu

About the Admin Menu

About the Create List

About Advanced Search

About the User Profile

About Online Help

About Other User Interface Elements

Reviewing and Filtering Information in Tables

Viewing Copyright Information

About Oracle Advanced Support Platform Users

About User Management

Registering the Customer User

Determining Whether a Customer User Has a Registered Username

Disabling Users

Managing Contacts

Viewing Contacts

Adding Contacts

Updating Contacts

Deleting Contacts

Customizing Your User Profile

Managing Contact List Assignments

Creating Contact List Assignments

Viewing Contact Assignments

Managing Service Implementation Requests

About Service Implementation Worksheets

About the Service Implementation Worksheet Customer Invitation

Reviewing Service Implementation Worksheets

Using the Configuration Management System

Using Incident Management

About Incident Management

Searching Incident Tickets

Viewing Incident Tickets

Creating Incident Tickets

Using Change Management

About Change Management

About Creating Change Management Tickets

Creating Change Management Tickets

Cloning Change Management Tickets

Searching Change Management Tickets

Viewing Change Management Tickets

Updating Change Management Tickets

Assigning Change Management Tickets

Submitting Change Management Tickets

Scheduling Change Management Tickets

About Scheduled Change Management Tickets

Approving Change Management Tickets

Creating and Managing an Approval Matrix

Starting Change Management Tickets

Completing Change Management Tickets

Closing Change Management Tickets

Canceling Change Management Tickets

Using Problem Management

About Problem Management

Searching Problem Management Tickets

Viewing Problem Management Tickets

Using Reporting

About the Report Menu

Generating Availability Reports

Viewing Reports

Viewing Favorites

Creating Subscriptions

Viewing Subscription Summaries

Viewing Reports from the Archive

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About the Home Page

The default home page displays a dashboard with links to various features, functions and Oracle services.

Note - The links and services displayed vary by customer.

Figure 1 Oracle Advanced Support Platform: Home Page

image:OASP UI: home page

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